Détails de l'annonce
Référence
206192
Date de publication
16 mai 2025
Type de contrat
CDI, ,, CDD
Lieu de travail
Tunis, Tunisie
Expérience requise
Entre 1 et 2 ans
Niveau d'études
Bac + 3
Disponibilité
Plein temps
Langues
Arabe , Français , Anglais
Mobilité
Locale
Offres similaires
Chargé(e) de Service Clientèle - Sousse
BANK ABC • Tunis
Commerciale
BRAINHUB • Ariana
Technico commercial
CLIMATECH • Tunis
Responsable de point de vente (Djerba)
FATALES • Médenine
Chargé Commercial Mezghani Meubles La Soukra
MEUBLES MEZGAHNI • Ariana
Entreprise
BANK ABC
Secteur: banque / finance / assurances
Taille: Entre 200 et 500 employés
Bank ABC Tunisie est une Banque Internationale filiale du Groupe Bank ABC fondé en 1980 à Bahreïn, Leader sur son segment de marché. Le Groupe Bank ABC est présent dans la région MENA, en Europe, en Asie, aux Etats-Unis et au Brésil et fournit des produits financiers et des services innovants exhaustifs comprenant le financement des entreprises, le financement des opérations de commerce international, le financement de projets, les financements structurés, la levée de fonds sur les marchés de capitaux, les syndications bancaires, les produits de trésorerie et la finance islamique. Notre Groupepropose également des services bancaires aux particuliers en Tunisie, Jordanie, Egypte et Algérie. Bank ABC est présente en Tunsie sous un double statut : une entité Offshore opérationnelle depuis l’an 1993 et une Banque commerciale résidente opérationnelle depuis l’an 2000. «Etre une Banque Internationale Leader dans la Région MENA» est notre Vision Stratégique. Les 3 C’s « Client au centre de notre attention, Collaboration et Cohérence» sont nos Valeurs Universelles.
Description de l'annonce
Bank ABC is reinforcing its Retail & Digital Banking Department with the recruitment of a Retail Relationship Manager (Chargés d'Affaires Particuliers).
The Retail Relationship Manager is responsible for managing and developing a portfolio of of individual and professional customers and prospects with a permanent concern for quality of service, profitability and risk management.
I Principal Responsibilities, Accountabilities and Deliverables of Role:
1 Business missions
• Establish a diagnosis of its portfolio and draw up an annual plan of commercial actions.
• Ensure the achievement of their individual business objectives.
• Manage a portfolio of individual and professional customers (about 800 clients).
• Enhance and develop equipment to its customers in banking products and services.
• Make profitable relationship through the tariff approach and increase the share of entrusted flux.
• Use regularly the sponsorship method to acquire new customers.
• Perform regularly visits to customers, through exploration in order to develop their portfolio.
• Ensure the development of dual relationships with professional clients, incorporating professional need and private need.
• Provide customers with quality service and follow with thorough answers to their claims.
• Monitor monthly frozen debtor accounts and creditor dormant accounts, and save the actions established in a dedicated file.
2 Risk missions
• Comply with the rules for granting loans before any transmission of files for the approval of the credit department.
• Ensure the annual renewal of the operating credit related to professionals.
• Follow portfolio’s outstanding payment, and ensure the recovery of NPLs in the soft phase of collection in a working relationship with the recovery unit.
• Strictly apply internal procedures of the Bank for all operations and business realized in the branch.
• Inform the hierarchy of any anomaly or failure detected during checks.
3 Administrative missions
• Ensure obtaining and preservation of all documents related to the opening of customer accounts and sale of products and services related to their portfolio.
• Ensure the processing creation of bank cards.
• Ensure the treatment of term deposit and FLORALIS transactions.
• Ensure the updating and ranking of documents related to clients of their portfolio.
• Ensure the reliability of entered data and its update in the CBS and in the other applications, related to clients of their portfolio.
• Ensure the transmission of documents related to business to the internal control.
• Ensure the replacement of the CSO if and when needed.
II Job Requirements:1 Knowledge
Perfect knowledge of bank’s products and services.
Familiarity with the banking sector2 Education
BAC + 3 and more
Bachelor’s degree in Finance, Economics, Business Administration or similar.3 Experience
Minimum 2 years of business activity in a bank
in a similar position.
4 Personal Attributes
- Organization.
- Communication.
- Business sense.
- Sense of risk.Bank ABC is an equal opportunity employer.
