Costumer Quality Manager

As Customer Quality Manager, you will play a pivotal role in measuring and monitoring customer perception using data from RMAs, customer complaints, surveys, customer-supplier scorecards, and internal leading performance indicators for customer satisfaction. 

●  Manage Customer Quality Issues, such as RMA, customer complaints

 Resolve effectively customer quality issues in a timely manner, utilising the appropriate problem-solving techniques to provide appropriate solutions and update the required BMS documentation, 
 Lead customer resolution meetings and actions follow up
 Generate and communicate 8D reports
Coordinate implementation of actions resulting from the customer perception and internal customer quality issues

●  Drive the business with the customer focus by setting up and maintaining the customer quality dashboard

 Set up and maintain internal customer related KPIs, such as yield, delivery and product performance, quality issues, by customer and product family
 Set up and maintain external customer performance and KPIs, e.g. survey, scorecards
 Escalate any undesired trends to the cross-functional teams’ leaders
 Document, communicate and implement an action plan when customer performance data targets are not met

●  Manage Customer Perception and Audits

●  Assess and improve Bulgin processes

leading and resolving customer quality issues in a timely manner to enhance customer satisfaction

team worker

problem solving abilities

effective communication skills and has flexible approach to change

punctual, demonstrates good attention to detail

A quality professional with extensive knowledge and expertise gained from working in a manufacturing environment ( Automotive )

Qualification and experience :

• Engineering diploma or Quality Management specialist with equivalent degree
• Significant quality assurance experience, including quality systems, standards, metrics, and tools
• Proven ability to act as Subject Matter Expert related to problem solving and the use of the core quality and lean tools, such as 8D, PPAP, FMEA, Control Plans, SPC, TPM, DoE, Capability Studies, etc

• Strong attention to detail and a proactive learning attitude
• Demonstrated knowledge of ISO 9001 Quality Management System Requirements
• Technical knowledge of reading drawings, geometric tolerances, measurement and testing equipment
• Proficient of software programs – Microsoft (MS) Word, MS PowerPoint, MS Excel, Minitab

Desirable:

·  Demonstrated knowledge of IATF 16949 Quality Management System Requirements

·  Working experience in automotive product, process and layered audits

·  Completed Lean, Six Sigma certification

·  Proficient of software programs – Qualipro, IFS, Cognidox

• Health and safety knowledge